AI SMS agent
Designed, built and owned an AI SMS agent end to end. TCPA consent and do-not-call checks run before any LLM call, and detect-and-regenerate guards catch hallucinated replies.
Selected work
Cross-call contact memory
Architected cross-call contact memory with tenant-scoped pgvector retrieval. Context is assembled once at call start, so it adds no latency to each turn. The trade-off is that it isn't refreshed mid-call.
Workflow engine and voice runtime
Engineered the workflow engine and voice-agent runtime for a multi-tenant platform. Removed misdispatched calls and concurrency leaks, and made guardrail failures fail safe instead of stalling a live call.
Public API for AI agents
Led the design and build of a public API for AI agents and workflows, with gateway routing, token exchange, per-credential rate limits, idempotency and revocation.
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Experience
Lead Software Engineer · SalesAi
- Own the SMS agent and the public API, and answer for the workflow engine and voice-agent runtime behaving correctly.
- Evaluate agent quality with eval sets, regression runs on prompt changes and transcript review.
- Set technical direction across teams through design reviews and ADRs, and mentor engineers at varying seniority.
Senior Software Engineer · Meta
- Developed REST APIs and data pipelines that let ad agencies publish creator-driven ads at scale, driving $162M in ARR.
- Designed and built an ML-powered brand classification tool for multi-brand retailers, addressing $300M in revenue and performance gains.
- Created and led a program to find missed integration opportunities with mid-sized clients, adding $28M in ARR.
Senior Software Engineer · Golub Capital
- Created APIs for data queryability, entitlements and work-item tracking, so non-technical staff could self-serve requests that used to need a ticket.
- Planned and executed .NET application and database migrations to Azure, cutting hardware costs and improving uptime.
Software Engineer · Discover Financial Services
- Developed APIs connecting ServiceNow with Hazelcast for automated failover and failback, protecting Discover's payment processing system from disruption.
- Provided SME support on production payment and settlement issues for critical applications.
Earlier
- Freelance: designed and ran theatrical control systems for universities, architecture firms and museums, including a TwinCAT GUI that flew a live performer.
- Vision2 Systems: built a client-facing full-stack payment processing app for nonprofits and churches, and added Elasticsearch to cut search times.
Skills
AI & LLM
- LLM applications
- Conversational & voice agents
- Tool calling / MCP
- Guardrails
- RAG & pgvector
- Prompt engineering
- Evals
- LiveKit
- OpenAI
- Claude
- Gemini
Languages & frameworks
- Java 21
- Spring Boot
- C# / .NET
- TypeScript
- Node.js
- React
- Next.js
- Python
- SQL
Cloud & infrastructure
- Google Cloud
- Azure
- Terraform
- Docker
- Kubernetes
- PostgreSQL
- Redis
- Elasticsearch
- Twilio
- Auth0
- Datadog
Leadership
- Design reviews & ADRs
- Mentoring
- Cross-team technical direction
- Shape Up
- Client integrations
Education
University of Wisconsin–Madison · BS, Design & Theatre